How do I delete or cancel my account?

Thinking of downgrading or deleting your account?

Before you go, we just want to check in 💛

If something isn’t working or you’re having an issue, our support team would love the chance to help before you delete your account.

Once an account is deleted, it can’t be restored, so please make sure this is what you want.

If you’re unsure, feel free to contact support first  - we’re here to help.

How to downgrade or delete your account

You can downgrade or delete your account by following the steps below, or by clicking this link:

📱 On mobile

1. Log in
2. Tap the menu icon (☰) in the top-right corner
3. Go to My Profile
4. Tap Settings
5. Select Delete Account
6. Choose Downgrade or Delete account

💻 On desktop

1. Log in
2. Click your profile name in the top-right corner
3. Select Settings
4. Click Delete Account
5. Choose Downgrade or Delete account

Choose what works best for you

If you’re a paid member, you’ll see two options:

1. Downgrade to a free account – keep your profile and come back anytime
2. Delete your account – permanently removes your account and data

Please remember: deleted accounts cannot be recovered.