I sent the buyer the order, however I have not received the tokens. What can I do?
Thank you for choosing to use snifffr deals to transact. This is the safest way to transact on snifffr.
To have the tokens released to you, please follow the steps below:
- Navigate to your token order page and click on REQUEST TOKENS PAYOUT. The buyer will then be notified that they need to release the tokens to you.
- Should the buyer not release the tokens to you, please send a private message to the buyer and advise them the following (copy and paste the below):
"Now that our deal is complete, please would you release the tokens to me. Navigate to our deal on your deals page and click on PAYOUT TOKENS."
- If (after 36 hours) the buyer fails to release the tokens to you after you have sent them the above message, please contact support for further assistance. Please include a screenshot of you sending the buyer the above message.